FAQ's 1. How long does it take before I can see my samples of company logos? The time we take to design the samples is 3-5 days. 2. How many changes may I ask for my company logo? We aim to keep our customers satisfied and we will make changes until you agree to the company logo design in the Elite Package. For all other packages changes will be limited. 3. What if I don't like any of initial logo designs? We will make more company logos according to the package that you have chosen. Usually the clients approve of at least two of the logo design samples we provide and then we improve upon them. 4. What if I have my own idea for the company logo? Any idea that may help our designer create a logo to your satisfaction can be sent in once you have retained our services. 5. Can you redo my existing company logo?Yes. 6. Who keeps rights to the company logo design? The rights of the logo chosen are given to the client while rights to the samples remain with Distinctive Creations. 7. The number of redraws is unlimited. Does that mean I can ask for changes whenever I want without a problem? Abstract refusals of the logo design are not considered. Specific reasons have to be given if a redraw is required. Most of the time such situations are handled on a case to case basis. We will make changes whenever you want but we ask that you specify what the change is and on what basis it will be required. 8. What if what your logo designers provide is not what I want and I demand a refund? We do not provide a refund no matter what the circumstances. If you are not satisfied with the logo request changes we guarantee changes. We will even have a different designer make the new set of logos for a different perspective--we aim to satisfy. All changes are made within 24 hours with the exception of weekends. 9. What color format do you provide the logos in? We provide the logo in CMYK colors. 10. What are CMYK colors? CMYK colors are used for off-set printing purposes. Prints include standard colored stationary etc. 11. What if I want my logo in RGB colors? CMYK colors are convertible to RGB colors, which are, known as screen colors. However, when printing the colors will not be accurate thus they are best used for websites only. Print and fill out the form and mail. ----------------------------------------------------------------------------------------------------------- © 2002 Distinctive Creations. All rights reserved.